HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.
We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. At HP, the future is yours to create!
If you are our Sales Support Coordinator in Jakarta, Indonesia, you will have a chance to:
Are you a high-performer? We are looking for an individual with:
Tingkat Senioritas : Tidak Berlaku
Industri : Perangkat Keras Komputer
Perangkat Lunak Komputer : Layanan dan Teknologi Informasi
Jenis Pekerjaan : Penuh waktu
Fungsi Pekerjaan : Layanan Pelanggan, Teknologi Informasi
We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. At HP, the future is yours to create!
If you are our Sales Support Coordinator in Jakarta, Indonesia, you will have a chance to:
- Perform basic data entry per pre- defined processes and compiles information for reports.
- Support day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles a limited number of moderate to highly complex customer accounts.
- Assist other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting issues to the appropriate roles; may assist with resolution of basic issues.
- Help resolve moderately to highly complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
- Resolve open order (backlog) report issues of moderate to high complexity and reach out to supply chain or factory to determine source of delay; communicate status and escalate issues to higher levels.
- Resolve order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly)
- Enter sales data in a timely and efficient manner, maintaining documentation and records.
Are you a high-performer? We are looking for an individual with:
- Bachelor’s degree or equivalent experience.
- Typically 4-6 years experience in a customer service role.
- Strong communication skills. Fluency in English and local language mastery.
- Intermediate knowledge of internal processes and policies.
- Developed understanding of local legal compliance issues.
- Strong problem-solving and analytical skills.
- Good teamwork skills.
Tingkat Senioritas : Tidak Berlaku
Industri : Perangkat Keras Komputer
Perangkat Lunak Komputer : Layanan dan Teknologi Informasi
Jenis Pekerjaan : Penuh waktu
Fungsi Pekerjaan : Layanan Pelanggan, Teknologi Informasi
Website : https://www8.hp.com/id/en/home.html
Karir : https://jobs.hp.com/en-us/showjob/jobid/7835
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