Merchant Operations Associate, GrabFood Makassar

Grab is Southeast Asia's leading super app - providing transportation, logistics and financial services. We aim to solve key problems in the region and improve the lives of millions through technology. 

 

Life as a Grabber means succeeding in a culture of passion and innovation. We are hungry to make a difference, and recognise that good decisions often come from the heart. We are humbled by our communities, and are proud to serve them with honour. We come from all over the world, united by a common goal to make life better everyday for our users. 

If you share our mission of Driving Southeast Forward, apply to be part of the team today! 

 

Website : https://grab.careers 

Industri : Layanan dan Teknologi Informasi 

Ukuran perusahaan : 5.001-10.000 karyawan 31.894 di LinkedIn
Kantor Pusat : Singapore, Singapore 

Jenis Perseroan : Tertutup 

Tahun Berdiri : 2012 

Spesialisasi : Technology, Mobile, Logistics, Transportation, Payments, Southeast Asia, Fintech 

 

Job Description:

The day-to-day activities:

• Using a combination of data and on the ground insights to identify operational pain points, assessing root causes and proposing solutions that will lead to performance improvements in Merchant business metrics.
• Lead projects to improve the selection and choice of Merchants for consumers across the city
• Make sure that the content of our application is always up to date and are error-free
• Educating our merchant partners on GrabFood’s features through engaging communication plans
• Manage a team of contractors to work directly with Merchants and Drivers to solve major blockers in our day to day operations
• Support the GrabFood Merchant team through process improvement, and logistics on city and sub-region projects
• Be the operational glue that holds together major team efforts for offline large events, and key city projects
• Support the Merchant Lead in piloting new initiatives and innovations to provide a world class experience to our Merchant Partners 

What You'll Need

• Bachelor's degree
• Advanced written and spoken English
• Strong organisational skills - thrives in organizing and planning and loves project management
• Good People skills- loves working and collaborating with teams
• Keen attention to detail
• Good communication skills to be able to interact with internal and external stakeholders
• Data driven- ability to manipulate and use data to address customer pain points and improve the user experience

 

Apply or visit https://grab.wd3.myworkdayjobs.com