Branch Manager - Standard Chartered Bank, Makassar Indonesia

Job: Retail Banking
Primary Location: ASEAN & South Asia-Indonesia-Makassar
Schedule: Full-time
Employee Status: Permanent
Posting Date: 18/Jan/2021, 4:24:50 PM
Unposting Date: 24/Jan/2021, 7:59:00 AM

About Standard Chartered 

 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

 

The Role Responsibilities 

 
Strategy Formulation & Execution, and Financial Management

• Develop branch strategic plans in alignment to overall Retail Banking agenda
• Assess and articulate franchise strategy to maximizing the potential opportunities within the branch catchment area
• To also keep updated on Corporate and Institution Clients Banking (CIB) and Commercial Banking (CB) (if available for respective branch) overall business progress
• Drive execution of sales strategy in form of local initiatives and/or initiatives from Head Office
• Coordinate with the lending sales team to monitor the activities within the branch catchment area (if available for respective branch)
• Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments
• Ensure effective execution of rigorous sales, service & operations management disciplines across the branch
• Optimize branch P&L and balance sheet performance as well as other financial parameters

 

Formulasi Strategi dan Eksekusi, dan Pengaturan Keuangan

• Membangun rencana strategik untuk cabang yang sesuai dengan agenda keseluruhan dari pada Divisi Retail Banking
• Menilai dan mengartikulasikan strategi Bank sebagai bagian dari jaringan Bank Internasional untuk memaksimalkan peluang-peluang yang potensial dalam cakupan area pemasaran dari Kantor Cabang
• Mengikuti perkembangan secara keseluruhan dari bisnis Corporate and Institutional Clients Banking (CIB) dan Commercial Banking (CB) (jika ada di cabang terkait)
• Menggerakkan pelaksanaan strategi penjualan baik dalam bentuk inisiatif lokal dan atau berdasarkan inisiatif dari Kantor Pusat
• Melakukan koordinasi dengan tim penyaluran kredit untuk memonitor aktivitas mereka di area pemasaran Kantor Cabang (jika ada di cabang terkait)
• Menggerakkan pendapatan dari penjualan baru dan pendapatan keseluruhan melalui akuisisi nasabah baru, pendalaman dan pembinaan hubungan dengan nasabah-nasabah yang dimiliki dari seluruh segment yang ada
• Memastikan eksekusi yang efektif dari penjualan dan pelayanan serta pengelolaan operasional yang disiplin dari seluruh karyawan di Kantor cabang.
• Mengoptimalisasikan hasil laba dan rugi dan neraca keuangan cabang dan parameter-parameter keuangan lainnya.

Customer Experience & Relationship Management

• Drive delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards)
• Identify opportunities for process improvements based on Voice of Clients and Voice of Frontliners and drive for gap resolutions
• Personally role model as a customer-centric ambassador and engage key customers of branch
• Drive for overall coordination across key roles within branch to ensure seamless customer service
• Collaborate with Segments to facilitate up-streaming of customers
• Ensure sustained efforts of RMs in deepening customer relationships and portfolio management

Pengalaman Nasabah & Pengelolaan Hubungan dengan Nasabah

• Menjamin pelaksanaan janji Standard Pelayanan dari Bank kepada nasabah berdasarkan segment yang ada (termasuk memastikan seluruh kegiatan cabang sesuai dengan standard perusahaan)
• Mengidentifikasi peluang-peluang untuk memperbaiki proses, berdasarkan masukan dari nasabah dan masukan dari para karyawan dan memberikan resolusi atas kesenjangan yang ada
• Sebagai panutan atas peran sebagai duta yang mewakili Bank untuk selalu mendahulukan kepentingan nasabah dan untuk menjaga hubungan dengan nasabah-nasabah kunci
• Mengkoordinasikan seluruh peranan yang ada di cabang untuk memastikan memberikan pelayanan yang terbaik terhadap nasabah
• Berkerjasama dengan segment2 terkait di Kantor Pusat untuk membantu pertumbuhan nasabah
• Memastikan usaha dari para RM dalam mempererat hubungan dengan nasabah dan melakukan manajemen portofolio

Leadership, People & Community Development

• Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
• Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements
• Personally coach own team leaders (if any) to enable delivery of branch results and fulfillment of individual managers scorecard
• Assume personal responsibility for Branch Staff productivity and performance relating to portfolio, new sales, teller transactions, etc.
• Lead in building branch profile through strong internal & external networking & alliances building

Kepemimpinan, Sumber Daya Manusia, dan Pembangunan Komunitas

• Mengarahkan dan mananamkan budaya kinerja yang kuat dengan cara menginspirasi, memotivasi dan menerapkan disiplin di dalam pengelolaan kinerja
• Membangun dan meningkatkan kemampuan dari seluruh pegawai Kantor Cabang melalui pencarian pegawai yang optimal, perencanaan kapasitas, perencanaan alih generasi, dan pengembangan hubungan antar pegawai
• Melakukan sendiri upaya untuk mengembangkan talenta para pemimpin tim (jika ada) agar dapat memberikan hasil dan mencapai target masing-masing
• Bertanggung jawab atas produktivitas pegawai di cabang dan kinerja yang berhubungan dengan kinerja portofolio, penjualan baru, transaksi teller, dan sebagainya.
• Memimpin dalam pembentukan profil cabang dengan cara membangun jaringan dan aliansi yang kuat, baik internal maupun eksternal.

 

Operation & Risk management

• Achieve KPIs set for operational, credit, people and risk parameters
• Recognize and exercise sound commercial judgment & respond and resolve issues appropriately
• Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
• Ensure zero operational loss and effective complaint management
• Report any suspicious transaction immediately to the supervising officer of Fraud Control
• Approve and monitor daily teller’s transactions through reports an/or Bank’s systems i.e: e-Branch, ebbs in accordance with existing procedures & delegated authorities
• Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents
• Responsible for all of the registered Fixed Assets in the Branch as per Country Guideliness and internal procedures and appoints BOSM for doing these functions : maintaining documentation of FA activities, perform physical verification on annual basis, put/tag asset ID/barcode on the asset and also give approval for authorize any record of the asset under their cost center in GL.

 

Operasional dan Menejemen Risiko

• Mencapai target yang telah ditentukan untuk parameter-paramenter dalam hal : operasional, kredit, SDM, dan resiko
• Mengenali dan memberikan penilaian yang objektif, berikut memberikan respon dan mengatasi masalah dengan benar
• Memiliki pengetahuan mengenai perbankan secara umum, operasional retail dan kredit/ produk deposito dan pinjaman/ dan pengetahuan mengenai audit.
• Memastikan tidak ada kerugian operasional dan penanganan keluhan yang efektif
• Melaporkan setiap transaksi yang mencurigakan segera kepada pejabat internal yang menangani Anti Pencucian Uang dan Pemantau Tindak Kejahatan Bank
• Mengesahkan dan memantau transaksi harian teller melalui pelaporan dan atau melalui system yang ada misalnya : e-Branch, eBBS, berdasarkan prosedur Bank dan pendelegasian wewenang
• Bertanggung jawab dalam mengawasi pengaturan kunci/kombinasi dan kata sandi untuk penyimpanan uang dan dokumen berharga berdasarkan prosedur Bank
• Bertanggung jawab atas seluruh aktiva tetap/fixed assets yang berada di Kantor Cabang sesuai dengan Panduan Negara/Country Guidelines dan prosedur internal dan menunjuk BOSM untuk melakukan hal-hal berikut ini : mengelola dokumentasi terkait kegiatan2/pergerakan aktiva tetap, melakukan verifikasi atas barang2 secara fisik setahun sekali, memberikan tag/barcode pada barang2 dan juga memberikan persetujuan mengotorisasi dalam semua pencatatan atas asset2 di pembukuan di cost center mereka.

 

Health and Safety Environment

• Carry out ‘Branch HS&E and Look and Feel’ inspections
• Assist Country HS&E / CRES to mitigate any risk / hazard identified during inspections / risk assessments
• Help ensure that emergency drills (e.g. fire drills) are carried out timely and appropriately
• Highlight and report all accidents, incidents and unsafe conditions to Country HS&E. Provide necessary assistance in investigation of incidents / accidents.
• Provide required assistance to Country HS&E / CRES to carry out HS&E awareness campaigns and trainings
• Ensure new employees are given HS&E induction on their first day at work (at minimum: show them the emergency exits, introduce them to fire wardens & first aiders, inform them about requirements of reporting incidents / accidents and unsafe conditions)
• Follow any other specific HS&E instruction / procedure specified by Country HS&E Committee
• Ensure that all workplace for which they have responsibility are safe and do not present a risk to the environment

 

Kesehatan dan Keamanan Lingkungan

• Melakukan inspeksi terhadap ‘Branch H&SE and Look and Feel’
• Membantu Country HS&E / CRES untuk mengurangi risiko atau bahaya yang ditemukan pada saat pemeriksaan / penilaian risiko
• Memastikan bahwa pelatihan darurat seperti latihan kebakaran dilakukan dengan tepat waktu dan benar
• Melaporkan segala macam bentuk kecelakaan, kejadian, dan kondisi yang tidak aman kepada Country H&SE. Memberikan bantuan yang dibutuhkan dalam investigasi kecelakaan/ kejadian.
• Membantu Country H&SE / CRES dalam melakukan pelatihan dan kampanye atas kesadaran keselamatan kerja
• Memastikan semua pegawai baru mendapatkan pengetahuan mengenai H&SE (prosedur keselamatan kerja) pada hari pertama mereka bekerja (setidaknya menunjukkan pintu darurat, memperkenalkan fire warden dan pertolongan pertama, menginformasikan mengenai kewajiban untuk melaporkan kejadian/ kecelakaan dan kondisi yang tidak aman)
• Mentaati seluruh instruksi H&SE (prosedur mengenai keselamatan kerja) yang ditetapkan oleh Country HS&E Committee (Komite Keselamatan Kerja)
• Memastikan bahwa seluruh tempat bekerja aman dan tidak menimbulkan risiko bagi lingkungan

Business Continuity Plan

Have a role as an DCC (Department Crisis Coordinator), have to support in:

Assisting the Business Continuity Manager (BCM) and other DCCs formulate recovery strategies :

• Develop, maintain and test the Business Continuity Plan for their own business function
• Raise awareness of Contingency Planning issues within their departments. This includes that every department member knows:
• Who their DCC and alternate are
• How to evacuate the building and what initial steps are taken if an emergency is declared
• Report directly to the Country BCM on Contingency Planning matters

Rencana Kelangsungan Bisnis

Memiliki peranan sebagai DCC (Department Crisis Coordinator), berkewajiban untuk: 

 
Membantu Business Continuity Manager (BCM) dan DCC lain dalam memformulasikan strategy-strategy pemulihan :

• Mengembangkan, memperbaharui dan menguji Business Continuity Plan untuk kelangsungan unit kerja yang dipimpinnya
• Membangun kesadaran mengenai Contingency Planning pada departemen terkait, termasuk memastikan bahwa setiap department mengetahui hal-hal berikut:
• Siapakah DCC dan petugas penggantinya

 

Compliance & Control

• Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
• Read, understand and comply with all provisions of the Group Code of Conduct
• Ensure the branches are fit for growth and have effective controls framework
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure KYC compliance for all new to bank and existing customers.
• Responsible for achieving and maintaining satisfactory audit rating
• Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
• Monitor that CDD Periodic Review & Customer Data Updating is in place and current
• Make prompt reporting of Suspicious Activity Report (SAR) to CMLPO and Head of Client Relationship at Head Office
• Ensure that all staff to join available AML/TF training including to assess the necessity of AML/TF training for the branches
• Ensure implementation of Clean Desk policy by the team member
• Ensure customer data are kept properly in secured area
• Ensure no pre-signed blank form and copy ID kept by the team members
• Perform checking to all team members to ensure no-pre signed blank form/copy ID kept by the team member
• Ensure Right sales process' to ensure TCF (Treating Customers Fairly) is implementing consistently to avoid mis-selling case
• Make sure effective arrangements for managing major incidents and emergencies are in place
• Ensure that accidents, incidents are recorded, reported, investigated and that lessons learned are implemented
• Apply task and responsibilities as stated in Surat Penunjukan Unit Kerja Khusus for AML (Anti Money Laundring)

 

Our Ideal Candidate

• At least 8 years experience in financial service industry with demonstrated success in sales, service & operations
• Strong product & market knowledge
• Proven leadership & people management skills
• High execution focus and drive for results
• Strong communication & interpersonal skills
• Has to be fully certified for selling (verbally and/or in written) any product that required licences

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.