Customer Service Representative - Essity (Leading Global Hygiene and Health Company), Sweden

 

Essity is a leading global hygiene and health company. We are dedicated to improving well-being through our products and services. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as JOBST, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 46,000 employees. Net sales in 2019 amounted to approximately SEK 129bn (EUR 12.2bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. Essity breaks barriers to well-being and contributes to a healthy, sustainable and circular society. For more information, visit www.essity.com.

For our Business Health and Medical Solution we are looking for a Customer Representative based in Legnano.

What You Will Do

You will be a part of the HMS Customer Service Team whose main objective is to provide best in class service to Essity Customers such as Pharmacies, Health Care Institutions, Distributors, Nursing Homes.

You will be directly involved in the following tasks:

Front Office Activities:

• Manage customer telephone calls and emails promptly, efficiently and professionally
• Answer external and internal Customers inquiries about delivery dates, product availability, prices and products.
• Manage Customer Complaints in line with Essity procedures and in timely manner
• Be proactive in finding solutions to Customers with compliance to Essity procedures
• Escalate potential issues with Customers to Customer Service Manager

Back Office Activities

• Process Sales Order with maximum attention, accuracy and in timely manner so deliveries are executed on time and without backorder
• Manage Customer Invoicing requirement to enable on time payment
• Communicate with colleagues from other areas in the organization, such as logistics, sales support, marketing and sales to resolve customer inquires
• Be constantly and proactively in touch with Logistic Operator to anticipate any issues to Customer Deliveries
• Manage accurately Customer Data base in SAP or other systems
• Be totally aligned with Internal and External Audit requirements

 
Who You Are

• You have University Degree
• 2-4 years experience in similar role in On Line Reseller, Pharmaceutical , Medical Device or Personal Care sector
• Fluent Italian and English
• SAP knowlege (is a plus)
• Good level of MS Office (Excel, power point, outlook)
• Passionate about providing excellent service
• Team Player and Problem Solver
• Great Oral and Written communication

More info, visit us www.essity.com

End : 09 Januari 2021