HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.
We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.
At HP, the future is yours to create!
If you are our Customer Success Manager in Jakarta - Indonesia, you will have a chance to :
- Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer.
- Perform a Strategic Account Planning and identifying, forecasting and mitigating risks
- Be responsible for P&L management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools and processes for faster turn-around
- Track customer KPI's (SoW, Up-Sell / Cross-Sell) and adoption to proactively work with customers on expansion, churn prevention and renewals.
- Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.
- Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against the agreed success criteria.
- Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions.
Are you a high-performer? We are looking for an individual with:
- Bachelor's degree or equivalent. Advanced degree will be a plus
- 5-7 years’ experience in account leadership roles such as Sales, Pursuit and Delivery or Business Management or 2 to 3 years’ experience in Customer Success / Customer Service role
- Experience working in a matrixed environment
- Experience working in an IT industry and a vertical industry preferred,
- P&L, Sales and Business Management understanding required
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Category: Sales
Job ID: 3066462
Posted: 1/22/2021
https://jobs.hp.com/en-us/showjob/jobid/7834
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Lowongan Kerja