Mondelez International, formerly known as Kraft Foods International. We are the biggest biscuits and chocolate company in the world. For more than 100 years, Mondelez International has been dedicated to help people around the world to eat and live better. In more than 150 countries, consumers reach for their favorite Mondelez International brands which mostly are leaders in the markets.
Oreo, Chips Ahoy, Belvita, Biskuat, Ritz, Kraft Cheese, Dairy Lea Cheese, Cadbury and Toblerone are our range of products available in Indonesia market.
Our 100,000+ diverse colleagues around the world is the key to the success of our business. Great people and great brands, That’s who we are.
Our seven values, which provide the foundation for our company and guide everything we do:
We believe there’s big value in every human connection and in every bond… especially when times get tough.
So we…INSPIRE TRUST
We believe that it’s up to each of us to do what it takes to drive growth.
So we…ACT LIKE OWNERS
We believe that complexity crushes the human spirit and that simplicity is the essence of speed.
So we…KEEP IT SIMPLE
We believe we can’t wait for it to happen: we’ve got to make it happen… now.
So we…DISCUSS DECIDE DELIVER
We believe honest discussions and direct feedback are essential to making the right decisions, quickly.
So we...TELL IT LIKE IT IS
We believe in the power of different perspectives and in daring to try new ways.
So we are…OPEN AND INCLUSIVE
We believe that what makes our workplace great is passion and personality.
So we… LEAD FROM THE HEAD AND THE HEART
- Responsible for End 2 End Order To Cash performance for customers
- Participate in regular meeting with Sales team
- Participate in regular customer meetings to review service levels and propose changes that can improve the level of service
- Close alignment with Logistics and 3PL on delivery schedules, quantities, Partial order handling/back order closing
- Key point of contact of Customer Care:
- Customer interaction and coordination of final response
- Claims Management
- Provide first level assistance and analysis in case of issues impacting the assigned customers
- Ensure a high level quality of service, availability check and quota management
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