Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion annualized gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam, and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia. Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
About the Role
They say no man is an island - a notion that holds particularly true for this role. As District Operation Manager, you'll be an integral player in the Indonesia Region team based in Makassar, Indonesia. In this role, you'll get to oversee the full spectrum of operational activities related to our driver-partners, including operations monitoring (i.e. acquisition, onboarding, engagement, suspension), certifying the SOP is in compliance with district regulations, and collaborating with various stakeholders to ensure the full capacity of the performances of our driver-partners. Your efforts will help ensure that our driver-partners are given the attention, experience, and opportunities they deserve.
What You Will Do
- Manage day-to-day operations, including: Driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit management (i.e. drivers suspension), inventory management (driver attributes and driver warrant), and driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
- Collaborate with District Head for day-to-day escalated issues around driver services
- Develop and apply good insights from operations perspective during the process of establishing new area of service
- Responsible for end-to-end processes for the walk-in center (Driver Support Unit) in the district
- Ensure SOP and legal compliances in the district
- Collaborate with Branch Managers to oversee branch and satellites operations
- Manage and evaluate all programs related with acquiring more drivers in the region
- Support ROH in product change roll-outs in the region
What You Will Need
- At least 5 years experience in supply chain, preferably at the managerial level and from multinational company
- Strong analytical thinking and problem solving skills using various improvement tools and methods
- Good understanding of supply and demand planning
- Good attention to detail and routine activities
- Able to generate creative solutions towards operation issues and empower relevant teams to execute these solutions properly
- Able to handle communications within the community and in a mass conflict situation
- Proficient in English (verbal and written)
Our Operation teams, a subsidiary of the wider Operations & Sales team, consists of hundreds of people based in Indonesia. Working alongside the Product team, we are predominantly concerned with improving the quality of our merchant-partners' life, and their experiences using our services. Should you have a question about how we monitor activities that lead to the sales of our services, we are your people! Our team is always busy finding effective and tangible solutions to our merchant-partners' every day problems, helping to streamline their processes and grow their presence in the area.
Though large, we are a tight-knit team made up of avid readers, amateur gamers, divers, bikers, and (guilty🙈) reality show watchers. We work hard and play hard, and believe it or not, we genuinely have fun doing what we do!
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Lowongan Kerja