At Microsoft, we're about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.
Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We're passionate about what we do.
What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you'll find that amazing things really do happen here.
Job Location(s): Munich, Cologne, Stuttgart, Berlin, Bad Homburg, Hamburg
One Microsoft, One Services
Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www.microsoft.com/Services.
The Services Marketing goal is to guide the way in changing the business conversation with customers outcomes. Our focus areas for FY17: 1) Digital Transformation, 2) Supporting the customer lifecycle with modern marketing, and 3) embed Cloud in all marketing programs. We are strong customer advocates and Microsoft’s best in delivering customer outcomes through Microsoft’s software.
Services Marketing is looking for an Enablement Manager to support the EMEA Services Marketing team for programs landing and support. The Enablement Manager will do this by collaboratively working with the EMEA Services Marketing Leads and their Subsidiary Product Marketing Manager in marketing program execution, landing new innovative programs to support enterprise campaigns, tracking and monitoring progress of programs, gathering field insights, and developing corrective action plans to support scorecard and revenue attainment.
The ideal candidate should have an in-depth understanding of the Microsoft Enterprise Services business, experience in marketing, understanding of our field Enterprise Services motivations and behaviors, and experience in Enterprise Services solutions. Being able to ramp and deal with ambiguity is a must in this role. The role acts as a "change agent" and must be able to have impact and influence without direct authority. Understanding customer value propositions and ability to create business value is a must.
The Services Marketing Enablement Manager is part of team of solution marketing experts who work closely within the business to drive change, evolving key processes, and capabilities to achieve strategic goals. Primary functions of the role: annual fiscal planning within the subsidiaries to achieve growth plans aligned to corporate strategic goals, enabling faststart initiatives for Subsidiary marketing teams to quickly move to execution against plans with measured results, and supporting the marketing execution gathering key field insights for HQ program improvement. In addition, the Services Marketing Enablement Program Manager will support marketing excellence developing role guides, onboarding kits, instructional presentations, community programs and events, and supporting role evangelism internally. You will interact with the Services Solutions marketing teams to communicate future solutions and capabilities. You will be instrumental in helping Services Marketers to promote and market Services Solutions WW. As part of your role, you will be a customer advocate: gathering feedback from the WW Services Marketers and ensuring this information is applied back to the future Services Solutions and Marketing capabilities. The job requires building and maintaining collaborative relationships through the Corporate HQ teams as well as the Area Headquarters located throughout the world.
Primary measures of success for the role include achieving agreed scorecard metrics for the ESSM priorities, well-executed programs that drive awareness/evangelism/demand generation of Enterprise Services solutions and feedback from the SML/PMMs supported regarding the individual’s partnership, execution and leadership.
Successful candidates will have:
- 10+ years of direct enterprise customer experience and/or supporting enterprise field services sales organizations
- A deep understanding of Microsoft Services business and sales processes in subsidiaries worldwide, and an empathy for the unique challenges of small, medium and large subsidiaries
- Ability to partner with teams across different time zones and HQ to display thought leadership in landing Enterprise Services solutions and assets with field stakeholders
- Connection with the field, especially the Service Marketing Management community, and ability to build and maintain meaningful business relationships with them
- Proven track record of excellent business planning and analytical skills that includes market analysis and opportunity identification
- Proven program/project management skills, with proven ability to work on several projects at the same time
- Demonstrated success in coordinating events and programs internationally
- Strong communication skills (verbal and written)
- Motivated self-starter, Action-Orientation, Field Empathy, and Innovative Thinking, Organizational Agility, Deep Insight and Cross-Boundary Collaboration
- A passion for driving collaboration to achieve the One Microsoft in the Enterprise vision
- Willingness to travel 50%+ of the time.
One Microsoft, One Services
Microsoft Services, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft – with over 21,500 employees worldwide – the diverse team includes architects, consultants, support professionals, sales, and business leaders who serve customers in 191 countries and 46 languages. Simply put, we help customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.
Come be a part of the Enterprise Services Solution & Marketing Team and help make history!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.